1
Consultation Process
Q: What areas do you serve?
A: We primarily serve cities in the greater Seattle area, but we can also accommodate cities further out depending on location and driving distance. Check the "Select Your City" dropdown menu on our Book Consultation page for a list of areas we serve.
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Q: Is the consultation free?
A: The consultation is free for all cities within a 30 mile distance from Seattle. For cities outside of the 30 mile distance, the consultation fee is $50 - however, if we agree to sign a contract and move forward with an estate sale, the consultation fee is waived.
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Q: Can I just send you photos of my items instead of doing an in person consultation?
A: Yes, but we would still need to schedule an in person consultation for the following reasons: to evaluate the accessibility of the property, to discuss which items are not for sale and need to be marked as such, and to ensure the environment is safe for our team and sale customers.
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Q: Do I need to organize anything in the home before you move on to doing the setup?
A: No, our team can take on the setup process no matter what level of organizing or decluttering has been done in the house.
2
Setup Process
Q: Can I be at the house during setup?
A: We advise that you are not present during the setup or the sale. This facilitates an efficient setup process and minimal distractions for our team so that we can adequately prepare the home for a successful estate sale. We also understand it can be emotionally challenging to watch personal and sentimental belongings get reorganized and marked for sale, hence why we recommend being elsewhere during this process.
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Q: Can I leave my personal items in the house during the sale, or would I need to remove them from the property?
A: We advise that you remove your personal belongings from the home before the sale, but we also understand some items are too large to be removed (i.e., couches, tables, vehicles). For items that must remain on the property, we require those to be labeled with a tag marked "Not For Sale" or stored away in a separate room.
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Q: How do you determine how to price each item?
A: Valuable items are priced competitively based on their market value and selling history, in addition to the research that our team does during setup. Any items that have certificates of authenticity receive professional appraisal during setup.
3
Estate Sale Process
Q: Can I be at the house during the sale?
A: We recommend that you are not present during the estate sale. This facilitates smoother team interaction with customers, prevents unnecessary conflict, and helps customers feel more comfortable shopping. It can be emotionally challenging to watch personal and sentimental belongings get sorted through and sold.
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Q: On the sale days, how do you manage crowds and peak hours of shopping?
A: On the morning of each sale day, a company-provided sign-up sheet will be placed on the property prior to the opening hour for shoppers to write their names. This allows for orderly and manageable foot traffic that we can stagger, especially on the first day which tends to be the busiest.
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Q: On the sale days, how do you prevent theft?
A: While we cannot 100% prevent theft from happening, there are a few strategies our team uses to help prevent theft during sale days:
1) The address of the home is not shared publicly until two hours prior to the sale's opening on the first day.
2) Team members are assigned zones: one person at the entrance, one person at the exit or cash register, and one to two people rotating throughout the property depending on its size.
3) We place the most valuable items near the register and checkout counter for easier monitoring, and have a team member stationed there at all times.
4) We ensure the sale has one entrance and one exit and stagger shoppers entering the home.
4
Post Sale and Cleanout Process
Q: How does the cleanout process work?
A: After the sale is over, we recommend having an in-person meeting at the property to determine what you would like removed or donated. At that time, we figure out if the cleanout will be conducted by our team or by a licensed contractor in our network. Our team offers a competitive cleanout quote based on the sale earnings and volume of leftover items.